Returns and Exchanges

We work extremely hard to ensure that both you and your K9 love our products. This policy has been established to inform you about the conditions outlined below.

What is our return policy?

We believe in the quality of our products and therefore we offer a return with no questions asked within 30 days after receiving your products. Products can only be returned if they are still in their original condition. Used products or damaged products will not be eligible for a refund or exchange.

Customers will be eligible for a refund or exchange, however it will be the customer’s responsibility to pay for the shipping cost. Delivery and shipping costs are non-refundable. We recommend that you use a shipping service with a tracking number for assurance and convenience.

To prevent any sizing issues, please refer to our size chart and measure your canine accurately.

The returns process

To start a return, please click on this link https://www.24k9.com.au/a/returns/?returns and follow the instructions. 

 In addition, please pack the product/s in its original condition and packaging.