Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

To start a return, please click on this link https://www.24k9.com.au/a/returns and submit your return or exchange.

Customers will be eligible for a refund or exchange, however it will be the customer’s responsibility to pay for the shipping cost. Delivery and shipping costs are non-refundable. We recommend that you use a shipping service with a tracking number for assurance and convenience.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.