Confidence and Control Guarantee

At 24K9, we are committed to providing our customers with the highest quality dog accessories and effective dog training tools to help you and your dog feel confident and in control. We believe in our products and we 100% stand behind them with a 30-day money-back guarantee if you don't gain confidence and control using 24K9 dog accessories. 

If you are not completely satisfied with your purchase, you may return it to us within 30 days of the purchase date for a full refund. To be eligible for a refund, the product must be in its original condition and packaging. 

Terms and Conditions

100% money-back guarantee covers price of product only. 100% money-back guarantee does not cover shipping and handling fee, therefore the customer accepts to pay the fee to ship the product back to our return address.
All returns must be submitted via our exchange and returns portal -  https://www.24k9.com.au/a/returns

Please ensure that your details are correct on the package. To ensure that your product is not lost or damaged, we strongly recommend sending the product with a tracking number. If we do not receive the product back and the customer does not have proof that the product was returned we cannot issue a refund.

24K9 are here to help you with any questions or concerns you may have. If you have any issues with your purchase, please contact us at info@24k9.com.au and we will be more than happy to assist you. Thank you for choosing 24K9 for your dog accessory needs. We appreciate your business and look forward to serving you again in the future.